Delivery and Returns
PROCESSING TIME CHRISTMAS SPECIAL:
Silicone Dog ID Tags: up to 7 working days
Other Gear: will be send out in first week of January 2021
If order contains Dog ID Tag plus other gear the longer shipping time will be applied.
The time we need to prepare your order for shipping varies. All of our products are handmade individually by us. Processing time depends on size of order and current demand.
All of our products include FREE Registered Priority Mail Shipping Worldwide.
We send all of our orders via Latvian Post as fast as we can, we aim to get all orders delivered within 1-3 weeks, depending on the time of the year. Due to the nature of handcrafted products this can vary, but we will endeavour to keep you informed about your order.
Customs and Import taxes
Buyer takes the responsibility for any customs and import taxes that may apply. We are not responsible for delays or extra costs due to customs.
If for any reason you are unhappy with your purchase, you may return it to us in its original condition within 30 days and we will issue a full refund. We can only accept the return of unused items if they are faulty.