Processing Time
The time we need to prepare your order for shipping varies. All of our products are made by us in our small workshop. Processing time depends on the seasonality and the current demand.
Production time estimates:
Silicone Dog ID tags = 1-3 working days
Dog Collars = 7-14 working days
Shipping
Our products include FREE Priority Mail Shipping Worldwide. All orders are shipped from Europe, we aim to get all orders delivered within 1-3 weeks, depending on the time of the year. We will endeavour to keep you informed about your order.
Available Shipping Methods Worldwide:
Untracked: 1-3 weeks - Free
Tracked: 1-3 weeks - €3.49
Express (EU Only): 4-7 working days - €18
Tracking
We'll send you an email when your order ships along with tracking number.
Orders consisting of 1-2 items are shipped untracked. If you wish to have a tracking option, please select a paid shipping option at the checkout. If you order consists of 3 or more items, the parcel will be shipped as tracked automatically.
Returns
Due to nature of our personalised products, they can not be returned for a refund or exchange unless they are damaged, defective or sent to you in error. If that is the case, please contact us and we will find a solution.
Customs & Taxes
Buyer takes the responsibility for any customs and import taxes that may apply. We are not responsible for delays or extra costs due to customs.