Click on some of the most frequently asked questions below to see if we have an answer for you.
Shipping & Processing
Do you ship internationally?
We ship worldwide! Shipping costs are shown at the checkout.
How long does it take to process and ship my order?
The time we need to prepare your order for shipping varies. All of our products are made by us in our small workshop. Processing time depends on the seasonality and the current demand. Please refer to the specific product page for the most up to date production time estimates.
What's the shipping time?
By standard all orders are shipped with a tracked shipping method (local post) from Latvia - Europe. The delivery takes 3-6 working days on average within the EU; For the rest of the world it mostly takes 1-3 weeks. Express shipping are methods available at the checkout!
How do I track my order?
We'll send you an email when your order ships along with tracking number.
Silent Dog ID Tags
How do I take care of my NW tag?
Our dog tags don't require any special care. If your pup manages to get it messy, just a quick rinse under water will make it look like new.
Does the engraving on the tag disappear over time?
No, our tags are extremely durable, once the tag has been engraved, all the important information such as your phone number or ID number is there to stay.
What to do if my dog tag got lost?
If your dog lost the ID tag, please contact us, we will help you to investigate the individual case and find a reasonable solution. Our dog tags don't break under normal use circumstances. Avoid clipping the dog leash hook into the split ring of the dog tag. Sometimes it can happen that the leash hook accidentally clips on the D-ring of the dog gear at the same time as the split ring loop. In such case if the dog pulls, it puts too much stress on the little silicone loop of the dog tag and it can break the loop. We recommend using a collar which has a separate ring for attaching a dog tag to minimize the possibility of a mistake. Also, please never pull your dog forcefully by the silicone ID tag. It's not what dog tags are designed for.
How do I attach the tag to my dog gear?
All of our tags come with a free metal split ring that you can use to attach the tag to the d-ring of the dog gear. Simply open the split ring and thread it through the loop of the dog tag, turn until the ring is fully connected. NOTE: To avoid an accidental cut in the material, please open the split-ring wide enough that it doesn't cause any unnecessary friction while threading it through the loop.