FAQ

Do you accept returns or exchanges?

If for any reason you are unhappy with your purchase, you may return it to us in its original condition within 30 days and we will issue a full refund. We can only accept the return of unused items if they are faulty.

How long does it take to process and ship my order?

The time we need to prepare your order for shipping varies. All of our products are handmade individually by us. Processing time depends on size of order and current demand. Current processing time is 3 working days. We send all of our orders via Latvian Post as fast as we can, we aim to get all orders delivered within 1-2 weeks. Due to the nature of handmade products this can vary, but we will endeavour to keep you informed about your order.

Do you ship to my country?

Yes, all of our products include FREE Registered Priority Mail Shipping Worldwide.

How do I track my order?

We'll send you an email when your order ships along with tracking number.

How do I measure my dog's neck?

To determine your dog's neck size - take a flexible measuring tape and wrap it snugly around the middle of your dog's neck. You should not be able to easily pull the tape over the dogs ears from the fitted position, but make sure it's loose enough to be comfortable. For more detailed sizing instructions visit sizing and care section.

How do I take care of my Northwoofs gear?

Our Cloudburst dog collars don't require any special care. For general cleaning recommendations click here.